We will ship your order within one to two business days from the time you place your order. For orders placed during the weekend, order processing will occur on the next business day. We offer standard and expedited delivery options via UPS. Oversize items (patio furniture, large BBQ's, etc.) will be delivered via a home delivery service. Online orders can be shipped within the contiguous 48 states only. We cannot ship to PO boxes, Alaska, Hawaii, foreign countries or APO/FPO addresses. See below for service level details.
Standard delivery: Our standard shipping method is ground delivery via UPS. You should receive your products within 2 – 7 business days from the day your order is shipped.
Expedited delivery: We also offer Next Day Air and 2nd Day Air Services via UPS. Orders received by 10:00 am PST (1:00 pm EST) will ship the same business day. Orders received after 10:00 am PST (1:00 pm EST) will ship the next business day. For Next Day Air, your order is delivered the next business day after processing. For 2nd Day Air, your order is delivered two business days after processing.
If your order contains more than one item, your shipment may be fulfilled from multiple locations and may result in multiple packages. No additional shipping cost will be added to your order.
Each order will receive an order shipment confirmation email at the time the order is shipped. This email contains tracking infomation for your order.
Home delivery of oversized items: Oversized items will be delivered through a third party freight carrier. Delivery generally takes 3 – 10 business days for orders delivered within California, and up to 15 business days for orders delivered to continental states outside of California (please note that we do not ship to Alaska or Hawaii). You will receive a confirmation email and a pre-shipment confirmation call prior to delivery. You must accept a four-hour delivery-window, which you can arrange with our delivery provider. Your item(s) will be delivered inside the threshold (and carried up to two flights of stairs prior to threshold). If any piece weighs more than 300 lb. or pieces are greater than four, shipment will only be available for delivery to the first dry area or garage. Shipper's palletized or crated merchandise will be delivered to the first dry area or garage only.
Before signing the delivery receipt, please inspect the carton(s) for any damage, crushing, dents, etc. and note this on the delivery receipt before signing the receipt.
After accepting delivery, please keep all packaging materials in case you find damage or defects after delivery. If you do find damages or defects, contact Customer Care at 888 SHOP OSH (1 888 746 7674) and we will work with you to resolve.
Customer Service hours:
Monday – Friday: 8 am – 6 pm PST (11 am – 9 pm EST)
Saturday: 9 am – 6 pm PST (12 pm – 9 pm EST)
Occasionally free shipping is offered on our website. During these offers, the following criteria apply:
Announcing $10 Delivery on in-store purchases of $399 or more. Ask a store associate for details. Some exceptions do apply:
We hope that you will be completely satisfied with your purchase at Orchard Supply Hardware. If you are not completely satisfied with your purchase, simply return the merchandise to any Orchard Supply Hardware store within 90 days for repair, replacement or refund.
We are unable to accept the return or exchange of the following items:
If your purchase was made within 90 days and with a valid Club Orchard membership account, we will attempt to look up your transaction in our system.
Unused gasoline powered equipment such as mowers, leaf blowers, chain saws, trimmers, pressure washers and generators may be returned within 30 days of purchase with a valid sales receipt. There will be no refunds issued once fuel has been added to the equipment. Used gasoline powered equipment may be sent for repair through our Engine Shop at the customer’s expense if manufacturer’s warranty has expired.
If you are not satisfied with your live goods purchase from Orchard Supply Hardware stores, we will replace it with an identical item or item of equivalent value. You will need to bring the original plant back to our store along with your sales receipt.
In order to complete your return, a government-issued ID may be required. We will electronically scan this ID for the sole purpose of preventing return abuse. We do not sell the information obtained through this process. To obtain a copy of your return activity report, you may contact The Retail Equation by sending an email with your name and phone number to firstname.lastname@example.org or by writing to The Retail Equation, Inc., P.O. Box 51373, Irvine, California 92619-1373.
Orchard Supply Hardware reserves the right to limit returns or refuse merchandise returns at any time.
We hope that you will be completely satisfied with your online purchase from Orchard Supply Hardware. If you are not completely satisfied, you can return or exchange your unused item in its original package within 90 days of purchase for a full refund or exchange.
We will refund your purchase price based on your original method of payment. To initiate a return, contact Customer Service at 1-888-SHOP-OSH (1-888-746-7674) to obtain a Return Merchandise Authorization (RMA).
If an oversized item was delivered to you via a home delivery service, contact Customer Care at 1 888 SHOP OSH (1 888 746 7674) for return instructions.
Customer Service hours:
Monday – Saturday: 8 am – 6 pm PST (11 am – 9 pm EST)
Be sure to keep your original packaging materials to repack the item for return. Return items via UPS or insured parcel post for proof of delivery.
Ship returns to:
Orchard Supply Hardware Distribution Center
Attention: OSH.com Returns
2650 N. Mac Arthur Drive
Tracy, CA 95376
Customer will be responsible for all return freight charges. Freight charges will only be refunded if the product is determined to be defective or the wrong item was shipped.
You may also return items to your local Orchard Supply Hardware store (within California and Oregon). You must present your packing slip at the time of the return to receive full credit for your order; otherwise a store credit may be issued. See store return policy for additional details.
We stand by our people, products and prices. Orchard Supply Hardware will match the price on an identical in-stock product that you find for less at another local retailer.
Our Good Neighbor Price Pledge does not apply to:
We reserve the right to limit quantities to those we regard as reasonable for the repair and maintenance or beautification of a single family home. All competitor prices must be verified with a current print or online advertisement prior to the check-out process.
For information regarding product warranties, please contact us at 1-888-SHOP-OSH (1-888-746-7674).