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Feedback Form

If you have a compliment, question or complaint regarding our website or a store visit, please tell us about it by filling out the form to the right and click submit.

Please be sure to include the specific web page address or store you visited.

Questions or comments regarding online orders or the website

Orchard Supply Hardware Customer Service line: 1 888 746 7674

Customer Service hours:
Monday – Friday: 8 am – 9 pm PST (11 am – 12 am EST)
Saturday: 9 am – 6 pm PST (12 pm – 9 pm EST)
Sunday: 12 pm – 6 pm PST (3 pm – 9 pm EST)

Questions or comments regarding your local store

Orchard Supply Hardware
Store Support Center
6450 Via Del Oro, San José, CA 95119
408 281 3500

Orchard Supply Hardware
Consumer Credit Card

For questions regarding your Orchard Supply Hardware consumer credit card contact: 1 800 304 8710
Customer Service for the hearing impaired: 1 888 819 1918
Customer Service hours:
Monday – Saturday: 5 am – 6 pm PST (8 am – 9 pm EST)
Closed Sunday

Access your consumer credit card account or apply online.

Orchard Supply Hardware
Commercial Credit Card

For questions regarding your Orchard Supply Hardware commercial credit card contact: 1 800 696 4674
Customer Service for the hearing impaired: 1 888 819 1918
Customer Service hours: Monday – Friday: 5 am – 6 pm PST
(8 am – 9 pm EST)

Access your commercial credit card account.

Orchard Supply Hardware Gift Card

For questions about your Orchard Supply Hardware gift card:

• Phone: 1 888 674 4438

• E-mail: oshgift@osh.com

• We will respond to you during the business hours below:
  Monday – Friday: 8 am – 5 pm PST (11 am – 8 pm EST).

For balance inquiry or to report a lost or stolen gift card call our gift card hotline: 1 888 851 8703
Hotline is open 24 hours a day

No fees or expiration

We currently do not accept gift cards online