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Questions and Comments

By email

For questions or comments, please contact the departments below.

    Stores: feedback@osh.com

    Products: oshmerch@osh.com

    Website and Online Orders: customercare@osh.com

    Marketing/Ads: oshmkt@osh.com

    Club Orchard: cluborchard@osh.com

    Gift Cards: oshgift@osh.com

    New Vendors: oshmerch@osh.com

    Commercial Special Order: commercial.orders@osh.com

    Consumer Special Order: consumer.orders@osh.com

    Any other topics: feedback@osh.com

By phone

Questions or comments regarding Club Orchard, Online orders or the Website

Orchard Supply Hardware Customer Service line: 1-888-746-7674

Customer Service hours:
Monday – Friday: 8 am – 6 pm PST (11 am – 9 pm EST)
Saturday: 9 am – 6 pm PST (12 pm – 9 pm EST)

Questions or comments regarding your local store

Orchard Supply Hardware
Store Support Center
6450 Via Del Oro, San Jose, CA 95119
Phone: (408) 281-3500

Orchard Supply Hardware Business Account

For questions regarding your Orchard Supply Hardware Business Account, please contact Synchrony Financial at 1-855-791-7997.

Customer Service hours:
Monday – Friday: 7:00 am – 10:00 pm Eastern Standard Time
Saturday 7:00 am – 9:00 pm Eastern Standard Time
Sunday 8:00 am – 7:00 pm Eastern Standard Time

Orchard Supply Hardware Gift Card

For questions about your Orchard Supply Hardware gift card:

    Phone: 1-888-674-4438. We will respond to you during the following business hours:

    Monday – Friday: 8 am – 5 pm PST (11 am – 8 pm EST).

For balance inquiry or to report a lost or stolen gift card call our gift card hotline: 1-888-851-8703
Hotline is open 24 hours a day

Orchard Supply Hardware gift cards contain no fees and do not expire.

We currently do not accept gift cards online.

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