Questions and Comments
For questions or comments, please contact the departments below.
Website and Online Orders: firstname.lastname@example.org
Club Orchard: email@example.com
Gift Cards: firstname.lastname@example.org
New Vendors: email@example.com
Commercial Special Order: firstname.lastname@example.org
Consumer Special Order: email@example.com
Any other topics: firstname.lastname@example.org
Questions or comments regarding Club Orchard, Online orders or the Website
Orchard Supply Hardware Customer Service line: 1-888-746-7674
Customer Service hours:
Questions or comments regarding your local store
Orchard Supply Hardware
Orchard Supply Hardware Business Account
For questions regarding your Orchard Supply Hardware Business Account, please contact Synchrony Financial at 1-855-791-7997.Customer Service hours: Monday – Friday: 7:00 am – 10:00 pm Eastern Standard Time
Saturday 7:00 am – 9:00 pm Eastern Standard Time
Sunday 8:00 am – 7:00 pm Eastern Standard Time
Orchard Supply Hardware Gift Card
For questions about your Orchard Supply Hardware gift card:
Phone: 1-888-674-4438. We will respond to you during the following business hours:
Monday – Friday: 8 am – 5 pm PST (11 am – 8 pm EST).
For balance inquiry or to report a lost or stolen gift card call our gift card hotline: 1-888-851-8703
Orchard Supply Hardware gift cards contain no fees and do not expire.
We currently do not accept gift cards online.