Effective on January 7, 2015
Orchard Supply Company, LLC ("Orchard Supply Hardware", "our" or "we") wants you to know how we collect, use, share and protect information about you. This statement ("Privacy Statement") applies to all information we collect, whether through osh.com, when you visit our stores, or from other sources.
What Information Do We Collect?
We collect information about you, including when you:
- Purchase, order, return, exchange or request information about our products and services in our stores or on osh.com
- Call one of our call centers about a product, delivery, installation, or for customer service
- Register on osh.com
- Visit osh.com or participate in interactive features of osh.com, such as product reviews or Weekly Ad
- Join our loyalty program, Club Orchard
- Sign up for e-mails from Orchard Supply Hardware
- Use a social media service, for example, Orchard Supply Hardware’s Facebook page, Pinterest page, Google+ page, or YouTube channel, or follow Orchard Supply Hardware on Twitter
- Enter a contest or sweepstakes, or respond to one of our surveys
- Conduct a transaction where we collect information required by law (for example, age-restricted purchases)
- Are recorded by in-store cameras (primarily for security purposes, and also for operational purposes such as measuring traffic patterns)
- Provide us with comments, suggestions, or other input
The types of information we collect include: your name, mailing address, billing address, e-mail address, telephone (or mobile) number, credit/debit card number, month and day of your birth, drivers' license number, and purchase/return/exchange information.
When you purchase a product to be delivered, we also collect personal information about the recipient so that we can fulfill your purchase. Third party recipients’ personal information is not used for marketing purposes.
Information Collected Automatically
In order to provide the best online experience possible, we also use this information for reporting and analysis purposes, such as how you are shopping on osh.com, performance of our marketing efforts, and your response to those marketing efforts.
Orchard Supply Hardware does not collect personally identifiable information about users’ online activities over time and across third-party websites or online services.
We may use third-party web analytics services on osh.com, such as those of Google Analytics. These service providers use the technology described above to help us analyze how users use osh.com. The information collected by the technology (including your IP address) will be disclosed to these service providers, who use the information to evaluate your use of osh.com.
Third parties may collect personally identifiable information about your online activities over time and across different websites or online services when you use osh.com.
To learn more about managing cookies, go to the section of this Privacy Statement under "How Can You Change your Privacy Preferences?".
We partner with third-party vendors to deliver advertisements about our products and services when you visit other websites on the Internet. These vendors place third party cookies which help us provide you with advertisements that are customized to your particular product preferences and improve the effectiveness of our marketing efforts.
To opt out of third-party vendors' cookies, go to the section of this Privacy Statement under "How Can You Change your Privacy Preferences?".
We may use an email delivery and marketing company to send emails that you have agreed to receive. Pixel tags (sometimes called “gifs”) and cookies are used in those email messages to help us automatically collect information about and measure the effectiveness of our e-mail campaigns, such as how many people open the e-mail and whether they click on links in the e-mail. This allows us to provide more focused and email communications to you in the future.
Information from Other Sources
We may obtain your e-mail address from a third party if you have “opted in” to receive marketing communications from Orchard Supply Hardware.
Any information you submit in a public forum (for example, a customer review, forum or social network) can be read, collected, or used by us and others, and could be used to personalize your experience. You alone are responsible for the information you choose to submit in these public forums.
How Do We Use Your Information?
We may use the information we collect from you in the following ways:
Product and Service Fulfillment
- To process your purchases, orders, payments, returns/exchanges, or requests for information or service, or to otherwise serve you
- To administer contests, promotions, surveys, product reviews, or other osh.com features
- To administer Club Orchard
Our Marketing Purposes
- To personalize your online experience and to allow us to deliver the type of content and product offerings which are of interest to you
- To send you newsletters, coupons, marketing communications, and other information regarding our products and services
- To send Club Orchard promotional communications
- To administer promotions
- To improve the effectiveness of osh.com, our stores, and our marketing efforts
- To conduct research and analysis, including surveys
- To perform other business activities as needed, or as described elsewhere in this policy
- To prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business
- To assist law enforcement and respond to subpoenas
Aggregate Information Collected By Us
- Aggregate Information is non-personally identifiable and anonymous information about you. Aggregate Information is used in a collective manner and no single person can be identified by that compiled information. For example, the number of people who shopped at our stores is Aggregate Information that does not personally identify a specific user. We collect Aggregate Information.
How Do We Protect Personal Information?
We have established and implemented reasonable physical, technical, and administrative procedures to safeguard and secure the personal information we collect.
When you use a debit, credit or prepaid card in one of our stores or on osh.com, your payment card information is collected, stored and transmitted in compliance with the Payment Card Industry Data Security Standard (PCI DSS).
When you place orders on osh.com, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of osh.com from capturing and viewing your personal information.
To provide you with an increased level of security, online access to your personal information is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. Orchard Supply Hardware will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages).
No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from unauthorized access, use or disclosure, we cannot ensure or warrant the security of any information you transmit to us on osh.com.
Information about Children
We are committed to protecting children’s privacy and we comply fully with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personally identifiable information from children under the age of 13. If a child under the age of 13 has provided us with personally identifiable information, we ask that a parent or guardian contact us.
Do We Disclose the Information We Collect to Outside Parties?
We do not sell, trade, or otherwise transfer to third parties your personally identifiable information except as described below:
We may share your personal information among our affiliates who provide a product or service for us.
We may disclose your personal information to companies that provide services to us (such as providers of hosting, support, mobile, delivery, printing, e-mail, data enhancement, and repair services) or that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we disclose to them for any other purpose.
Enforcement of Rights/Security
We may disclose information you provide to us when we believe disclosure is appropriate:
- To comply with legal requirements (for example, in response to a subpoena)
- To protect and/or enforce the rights, property interests, or safety of Orchard Supply Hardware, our visitors, or others
- To resolve disputes, troubleshoot problems, and prevent fraud
- To enforce or apply this Privacy Statement, applicable terms and conditions, and other agreements
Sale of the Company
If some or all of our business or assets are sold or otherwise transferred, the information you provide may also be transferred to the buyer or transferee. We also may retain a copy of that information.
How Can You Access and Modify or Delete Your Information?
If you registered for an account on osh.com, you may log into your account at any time and modify, delete or update your information.
If you are a member of Club Orchard, you may log into your account at www.cluborchard.osh.com any time and modify, update your information or cancel your membership. You can also contact us at 888-SHOP-OSH and select option 4 to speak to a Club Orchard representative.
How Can You Change Your Privacy Preferences?
If you do not wish to receive mailers, coupons, and other promotional mail, contact us at email@example.com to opt out.
If you registered for an account on osh.com, you may log into your account at any time and change your preferences such as your e-mail subscriptions. Please note that due to e-mail production schedules you may receive any e-mails already in production. You also have the ability to unsubscribe to promotional e-mails by contacting us using the information contained in the e-mail or via the opt out link included in each e-mail.
If you are a member of Club Orchard, you may log into your account at www.cluborchard.osh.com any time and cancel your membership. You can also contact us at 888-SHOP OSH and select option 4 to speak to a Club Orchard representative.
Orchard Supply Hardware Cookies
The “help” function of your browser should contain instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your computer to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of the osh.com features. You may also make your cookie anonymous for analysis and reporting purposes.
Third Party Collection
To opt out of third-party vendor's cookies on other websites, visit the Network Advertising Initiative website at http://www.networkadvertising.org/choices/.
To learn about opting out of Google Analytics, go to https://tools.google.com/dlpage/gaoptout.
Under California law, California residents who have an established business relationship with Orchard Supply Hardware may opt out of Orchard Supply Hardware disclosing personal information about them to third parties, including to Orchard Supply Hardware’s subsidiaries and affiliated companies, for their marketing purposes. Orchard Supply Hardware does not disclose information to its subsidiaries and corporate affiliates for their marketing purposes.
What About Privacy of Information Collected by Third Parties?
We are not responsible or liable for the activities or privacy policies of linked sites, third party vendors in our stores, or third parties to whom we may refer you for services. We want to protect the integrity of osh.com and Orchard Supply Hardware, and welcome any feedback about a linked site (including if a specific link does not work) or about a third party vendor.
How Do I Ask Questions and Provide Feedback Regarding Privacy?
We welcome your questions, comments and concerns about privacy. Please contact us at firstname.lastname@example.org with any questions or comments you may have regarding the privacy of your information. You may also contact us at Orchard Supply Hardware, Marketing Department, 6450 Via Del Oro San Jose, California 95119; 408-281-3500.
Privacy Statement Revisions
By interacting with Orchard Supply Hardware, you consent to our use of information that is collected or submitted as described in this Privacy Statement. We may change or add to this Privacy Statement without notice (for example, if we modify our practices regarding the collection or use of information). If we do, we will post the amended Privacy Statement on osh.com; we encourage you to visit osh.com to periodically review our Privacy Statement.