Customer Information Privacy Policy

osh.com Privacy Policy

We value the trust you place in OSH. This Privacy Policy is intended to explain what OSH does with your information and what you can expect from OSH. If you have additional questions on this topic, please write to OSH using our customer feedback form. OSH may update this policy from time to time. Please check the policy periodically for changes.

Information security
OSH.com endeavors to maintain practices and procedures designed to ensure the security, integrity and confidentiality of customer information. We restrict and limit access to customer information only to those associates who need it to carry out their business functions. OSH.com will monitor and adopt, as appropriate, new technological improvements that are designed to aid in ensuring the accuracy and security of customer information.

Types of information collected by OSH
OSH.com gathers customer information needed to provide service, communicate offers on merchandise and services which we believe will be of interest to you and to administer our business. In order to best serve you, we may gather information from you in a few instances.

When you visit our site, we may collect non-personally identifiable information from you. Through the use of computer "cookies" we collect data, such as your IP address, browser type, domain name and specific osh.com web pages through which you click. This data is collected automatically and utilized in aggregate to help us look for trends so that we can improve our website and your osh.com experience. Additional information regarding computer cookies and how to disable them is described below.

We may ask you to voluntarily provide information in a few circumstances. When you purchase items from osh.com such as the OSH Gift Card, we will ask you to voluntarily provide certain personally identifiable information, such as, your name, address, telephone number, e-mail address and credit card number. This information is needed to process and fulfill your order and notify you of order status. Other examples of when we may ask you to voluntarily provide personally identifiable information include if you subscribe to an email program (information such as your name and e-mail address), choose to provide us preference information (such as interests, "Ad Pick" preferences and product preferences), or when you enter a sweepstakes or one of our promotions (information such as name, address and telephone number).

Additionally, in order to provide you with goods and services designed to meet your needs, we may collect demographic information (such as number of household members, age and gender) and purchase preference information. This information will be used for customizing your experience on our website and to provide you with relevant products and services.

What does OSH do with this information?
OSH.com does not rent or sell customer information to outside marketers. We may share your information (as described above) with members of the OSH family of businesses to provide you with products or services that you have requested or to provide you with promotional offers that we believe will be of interest to you.

In certain circumstances, osh.com may share your customer information with trusted service providers that need access to your information to provide operational or other support services. To ensure the confidentiality and security of your information, service providers must agree to safeguard your information. We also may provide information to regulatory authorities and law enforcement officials in accordance with applicable law or when we otherwise believe in good faith that the law requires it.

Does osh.com use cookies?
"Cookies" are small pieces of information that are stored by the browser on your hard drive. OSH.com may store some information on the visitor's computer in the form of a cookie or similar file. The cookies that are configured by us do not contain personally identifying information, such as your name, or sensitive information, such as your credit card number. The cookies allow us to recognize you when you return to our site and to provide you with a customized experience that we feel will be of value to you.

Disabling cookies
Most web browsers allow you to exercise control over cookie files on your computer by erasing them, blocking them or notifying you when such a file is stored. Please take a look at your particular browser for instructions on this function. If you do elect to disable the osh.com cookie, please note that you may not be able to take full advantage of a personalized experience at osh.com.

What type of information does OSH collect from children?
OSH does not currently collect information specifically from children unless it comes via our feedback form. All submitted email is forwarded to appropriate departments for review and if necessary a response. Information that is collected in this or any other manner is not rented, sold or exchanged.

Can I "opt out" of receiving promotional e-mails from osh.com?
OSH.com may send you e-mail with promotional offers only if you opt-in to receiving such e-mails. If you would no longer like to receive e-mailed special event information, sales notifications or other messages from osh.com, please let us know using our feedback form. Your e-mail address will be removed from our mailing list.

How can I access my osh.com information?
You can personalize your experience at osh.com by becoming a registered user. By registering, you will be able to tell us your billing and shipping address preferences for the OSH Gift Card, change your "Ad Picks" preferences and whether you wish to receive e-mail about special promotions.

Once registered, you can review and maintain your account information at anytime by clicking "My Account" or "Sign In" in the lower left side of the osh.com home page. After entering your email address and password, you will have access to your "My Account" page and be able to edit your profile. Your account information is secure and is accessible by using a password that you select.